Distant Help for Skype for Enterprise and Microsoft Groups

06 March 2023 

Microsoft 365 consultation for US based Vaccine Manufacturing industry

The Consumer

A number one MSP who wanted assist in offering companies to a number one international medical gadget producer with groups throughout the globe who was a Microsoft store and had been utilizing Skype for Enterprise for communications.

The Want

The shopper was establishing a 24×7 help group for his or her inside customers who had been utilizing Skype for Enterprise and built-in with PSTN calling companies for his or her help brokers. The shopper usually confronted points with PSTN companies and required 24×7 help for making certain easy operations. Additional, the shopper wanted assist migrating from Skype for Enterprise to Microsoft Groups in a phased method.

The Problem

The shopper had a number of PSTN service suppliers built-in for his or her on-premises Skype for Enterprise setup and had 3 area controllers. Additional, just a few customers had been already on Microsoft Groups and PSTN integration through Direct Routing was underway. The shopper had distant groups that wanted assist migrating from Skype for Enterprise to MS Groups with in depth planning and help to make sure a easy Transition.

Answer

Star Data proposed to arrange L2/ L3 help groups with experience in managing MS Groups and Skype for enterprise integrations and companies. The help group offered round the clock 24×7 help companies for international groups remotely whereas monitoring present infrastructure setup.

We participated carefully with the top buyer’s IT Help groups to evaluation, plan, and rollout the technique and execution plan for the adoption of Microsoft Groups which additionally included the setup of Microsoft Groups and integration with Direct Routing Plans with a third-party provider and SBC.

Your entire Skype of Enterprise to Microsoft Groups migration was focused to deal with 24000 customers throughout the globe and was achieved over a interval of 12 months.

Advantages Received from Hiring Our Digital Groups